Quality of Service

In an important new study, HKUST’s Guodong Lyu and colleagues show how to optimize resource allocation under stochastic demand. Improving on previous frameworks, they demonstrate that the analysis of three different classes of allocation policy can be unified from the customer perspective, through the concept of the service level. This gives rise to a ... 閱讀更多

Step-down care units (SDUs) are a cost-effective way to treat patients referred from intensive care units (ICUs), but they could be failing patients admitted from emergency departments (EDs). In an important new study, HKUST’s Lijian Lu and co-researchers examine the effectiveness of SDUs and identify stark differences in patient outcomes. ED patients ... 閱讀更多