In e-commerce, consumers’ return of unwanted goods is a growing logistical problem for retailers. Research by HKUST’s Man Yu and collaborators shows how third-party insurance for the cost of product return promises to make the process more sustainable as the volume of online sales continues to increase. Products bought online are returned more often than ... 閱讀更多

The rapid rise in the number of products globally has dramatically increased retailers’ demand for capacity. However, despite the continuous growth in the demand for products, the availability of retail space has not kept pace and the situation is only getting worse. One would assume then that such a shortage of capacity would negatively impact retailers ... 閱讀更多

Organizations often face the strategic dilemma of choosing between exploration—such as diversifying into new products or markets—and exploiting their existing opportunities. Our research suggests that the subjective experience of losses can influence the willingness to explore. Participants in our experiments chose from options that yielded different payoffs ... 閱讀更多