Cybersecurity breaches leading to compromised personal data and violations of privacy are an increasing concern for both organisations and individuals, and despite people becoming more alert to such threats, they are still the “weakest link in the cybersecurity chain”. It is therefore vital to heighten individuals’ cybersecurity awareness and ensure that ... Read More

Concerns about data privacy on the Internet are growing exponentially, in line with the advancement of Internet technologies such as data mining and personalized marketing. Against this backdrop, Weiyin Hong and James Y. L. Thong of HKUST, working with a colleague, provide a timely and comprehensive review of the factors influencing online data privacy ... Read More

The Internet has had a huge impact on society over the past few decades, and the ever-increasing access to affordable, high-speed connectivity has led to both positive and negative outcomes. One important social aspect of this widely used technology is children becoming addicted to online gaming, social media, web browsing, and so on. Taking into account ... Read More

In recent years, there has been a rapid increase in the number of new technologies, tools, and platforms; for example, social networking, cloud computing, and data analytics. As such, IT projects that were developed for use in traditional client-server environments must now be deployed across these new platforms, be able to leverage big data, and have ... Read More

New technologies can have teething problems such that some users give up the whole class of technology itself (and not just the brand). A case in point was 2G mobile internet services that used wireless application protocol (WAP). The performance was so unreliable that some consumers dubbed it “wait and pay” and stopped using 2G altogether. When the 3G ... Read More

The rapid evolution of information and communications technologies (ICT) has given rise to a competitive market in ICT services that is mushrooming not only in the volume of services offered, but also in term of variety. For example, mobile data services users can stream high-definition television programmes, conduct conference calls, access cloud services ... Read More

From the latest policy information to downloadable car license renewal forms to filing taxes – an increasing array of government services is now available online. There are benefits all round: citizens find accessing government services easy and convenient, while governments can save costs as well as deploy a new channel to engage citizens. It is not all ... Read More

Internet privacy concern (IPC) is a growing field of research and, much more widely, a worry in society due to the huge amount of personal information being gathered, stored, transmitted and published on the Internet. The problem is limited agreement about what it entails, and how to gauge people’s views on this subject and respond accordingly. Consider, for ... Read More

Managers and scholars alike are keen to understand the factors that affect individual acceptance and use of new technology. A lot of research has been done in this field and, while the many ideas have been unified into a single theory that can fairly reliably predict people’s behaviour towards new technology, it has mostly focused on employees at work. But ... Read More

One of the great consumer benefits of the Internet has been the development of technology-based self-service, which enables individuals to access services electronically, anytime and anywhere. Governments around the world have appreciated this phenomenon and many of them have started to offer e-government services, i.e., government services that can be ... Read More