Cybersecurity breaches leading to compromised personal data and violations of privacy are an increasing concern for both organisations and individuals, and despite people becoming more alert to such threats, they are still the “weakest link in the cybersecurity chain”. It is therefore vital to heighten individuals’ cybersecurity awareness and ensure that ... Read More

New technologies can have teething problems such that some users give up the whole class of technology itself (and not just the brand). A case in point was 2G mobile internet services that used wireless application protocol (WAP). The performance was so unreliable that some consumers dubbed it “wait and pay” and stopped using 2G altogether. When the 3G ... Read More

Information and communication technology (ICT) is advancing at a rapid pace and the lifecycle of ICT products has shrunk considerably. These products often come in a succession of generations with each new generation surpassing the previous ones in terms of technology dimensions. The Windows OS and iPhone series are good examples. But to consumers, the ... Read More

Web personalization technology potentially makes it possible to match recommendations to customer preferences and thereby open up business opportunities for online merchants. However, the practice is rather more complicated than the theory as there are important decisions to make. One of the most important is when to make recommendations. Technology allows ... Read More

Using pirated software, gambling, and visiting pornographic websites are examples of behaviors that are hard to measure because people fear the consequences of being truthful. This reluctance can hinder efforts to understand and address these problems. However, one study suggests that it may be possible to elicit more honest responses without compromising ... Read More