The Locker Alliance Network (LAN), a cutting-edge initiative under Singapore’s Smart Nation vision, aims to revolutionize parcel pickup processes. This government-led project seeks to enhance the last-mile delivery efficiency for Logistic Service Providers (LSPs), thereby reducing their operational footprint. However, it remains unclear how different locker ... Read More

For many online platforms, motivating a vast number of creators to produce a steady flow of high-quality content is crucial for success. Unlike traditional publishers that rely on professional editors to manage a limited pool of creators, online platforms often use incentive plans to drive productivity. While most platforms adopt a uniform commission (UC) ... Read More

In e-commerce supply chains, AI and information technologies enable a substantial flow of information from customers to manufacturers through product reviews, which provide insights into product quality. Conventional wisdom suggests that review-based social learning benefits both consumers and firms within the supply chain. However, our research reveals that ... Read More

In daily life, consumers often shop in busy malls, commute during rush hours, and dine in crowded restaurants. As a pervasive aspect of urban life, crowded environments influence consumer behaviors, including calorie intake, purchase intentions toward products displayed in more crowded spaces, and a preference for safety-related products. However, less ... Read More

Building trust is key to successful workplace relationships. However, in an age of great political divide, people are often hesitant to trust others with differing ideologies. This creates a problem for organizations whose employees need to collaborate to make decisions and complete tasks. Given this issue, researchers in this study (Hagmann et al., 2024) ... Read More

Over the past decade, artificial intelligence (AI) has been increasingly deployed in corporate operations. However, its impact on mitigating damages from natural disasters—a major source of uncertainty—has been largely overlooked in practice. We empirically investigate whether, and through what mechanisms, AI enables firms to enhance their resilience in the ... Read More

Special Purpose Acquisition Companies (SPACs) are blank check companies that raise funds through initial public offerings (IPOs) to merge with private firms. In 2021, the U.S. saw a surge in SPAC deals, with 613 IPOs raising over $161 billion. This rise in popularity contrasts with SPACs mixed performance, which has caught the attention of regulators. We ... Read More

Unconventional start-ups encounter distinct challenges in professionalizing their operations compared to traditional ventures. Our project reveals that while venture capitalists (VCs) often advocate for standardization, many start-ups diverge from conventional practices, prioritizing external engagement and market positioning. Key findings suggest that ... Read More

Do experts make biased decisions? In this study, we examine the decision-making of emergency department physicians who must decide whether to admit or discharge patients. We find evidence suggesting that these physicians are subject to biases in their decision-making. Specifically, we discovered that a physician's decision for a given patient can be ... Read More

The under-provision of online reviews is a major challenge faced by review platforms and businesses alike. In response, many businesses have begun to actively solicit reviews from their consumers. But is this approach beneficial? In examining TripAdvisor’s launch of a review collection program, we found that while hotel participation in review solicitation ... Read More