Synopsis
“The single biggest problem in communication is the illusion that it has taken place.” - George Bernard Shaw
Interactions, from acquiring and retaining clients to improving employee engagement and performance, are the operational framework of any organisation. The quality of those interactions determines the momentum of an organisation.
Consider how little time we actually spend on the technical aspects of our work versus the interpersonal elements which include appraising, asserting, brainstorming, listening, motivating, persuading, and the list goes on.
Yet diversity in communication makes interactions challenging. Even when goals and interests are shared, interactions are often clouded by ambiguities and misunderstandings. If we focus too much on the task, we risk losing touch with what gains us buy-in. Effective alignment of communication styles establishes trust, rapport and collaboration. A maximized “ROI” would help us act on opportunities, mitigate risks, and promote productivity. We would enhance our personal branding and value proposition.
By focusing on how to flex your communication style to adapt to diversity in the workplace, this workshop will help participants:
· Develop an awareness of personal communication styles
· Explore techniques to bridge differences in communication styles
· Appreciate communication gaps between what one says versus what others interpret
· Flex personal communication styles to take into account the personal values of others
· Re-evaluate how one can improve the effectiveness of communication efforts
About the Speaker
Khyati Kapai is the Managing Director and Principal Consultant of Yzer Solutions. Khyati conducts training and coaching regionally, specializing in Professional Communication skills.
Khyati graduated with a BBA in Finance from HKUST. Before moving to the professional development industry, Khyati worked as a Financial Analyst for Citigroup and as an Auditor for Deloitte & Touche.
Khyati has designed and delivered coaching and training programs for numerous communication topics including: Leadership Communication, Cross Cultural Communication, Multi-generational Communication, the Dynamics of Writing and Impromptu Speaking. She has conducted training in Public Speaking and Presentation Skills to government officials in Southeast Asia as part of the Singapore Ministry of Foreign Affairs’ Initiative for ASEAN Integration. She has worked with clients across industries including: Carrefour, Fraser & Neave Group, Hewlett Packard, Levi Strauss, Mitsubishi Electric, Natixis, Mitsui & Co, PSA Corp, Singapore Police Force, Thales Asia, Warner Bros and Yamaha Music.
Khyati is a Thiagi Certified Facilitator underscoring her commitment to experiential-based learning. She has designed a series of Yzer Strategy Cards on various topics including Leadership Strategies, Personal Effectiveness and Professional Writing which are used as a training and learning resource worldwide.