In recent years, there has been a rapid increase in the number of new technologies, tools, and platforms; for example, social networking, cloud computing, and data analytics. As such, IT projects that were developed for use in traditional client-server environments must now be deployed across these new platforms, be able to leverage big data, and have ... Read More

Exporting plays a significant role in the development of a firm, as can provide an opportunity to access knowledge from other sources, which can facilitate organizational learning. As such, governments in emerging markets (EMs) encourage exporting, as it is considered a key indicator of firms’ technological sophistication. That said, EM exporters often ... Read More

Existing studies into ordinal optimization fall into one of two categories: fixed budget or fixed confidence. With fixed budget, the aim is to minimize the probability of false selection given a sampling budget. In a fixed confidence setting, the target is to come up with a sampling procedure that satisfies a desired guarantee on the probability of false ... Read More

Before deciding to purchase a product, a consumer can access information via consumer reviews by customers who have already purchased the product. Consumer reviews are a form of customer feedback, but this information can also benefit firms. However, consumer-generated quality information (consumer reviews) relies on the volume of consumers who share their ... Read More

The behavioural approach to organization and decision making argues that negative feedback regarding a choice deters someone from doing the same thing again. That is, decisions should be guided by the law-of-effect—a concept central to adaptive learning. On the other hand, escalation research shows that decision makers often continue or reinforce their ... Read More

One of the key aspects to running a business is having access to useful information. In developing countries, farmers often suffer from a lack of information, which can lead to missing out on opportunities to sell their products at a higher price. By using various information and communication technologies, governments, non-governmental organizations, and ... Read More

The exchange of information online has become increasingly public, and there are numerous platforms that facilitate this type of interaction. The second generation of the world wide web (known as web 2.0) allows users to collaborate and share information via social media, blogging, and web-based communities. Before this, word of mouth (WOM) used to be ... Read More

A firm’s ability to respond quickly to changes in customer demand, competition and emerging market threats and opportunities is essential to its success. Scholars have argued that flexible human resources (HR) policies may be instrumental in fostering this capacity and thus improving firm performance. But the theory underpinning this work has been ... Read More

Display ads generate about US$25 billion a year through sales of “impressions” – a pair of eyeballs on an online advertisement that can be a banner, video or non-text-based promotion. But these impressions are unpredictable, change over time and cannot be stored. So how can publishers maximise their profits? Ying-Ju Chen investigates the issue and proposes a ... Read More

The saying “good things come to those who wait” does not offer much comfort to consumers who are stuck in lines waiting for a product or a service (e.g., waiting at the bank or at the doctor’s office). The wait can seem to take forever – at least for some. A recent study has found that people can have different judgements on the duration of the same wait ... Read More