Legal precedents set by courts significantly influence how firms report their financial information and navigate litigation risks. HKUST’s Allen H. Huang and colleagues ask how the rulings of U.S. courts—whether defendant-friendly or plaintiff-friendly—impact firms’ incentive to misreport. Their study reveals a link between the legal environment and ... Read More

To survive amid ever-increasing competition, service firms must reliably meet and exceed their customers’ expectations. With this in mind, HKUST’s Xuan Wang and colleagues explore how best to manage service systems with different types of server and priority customers. Their results will help service providers serve customers more efficiently and increase ... Read More