Service Operation Systems

Using lockers for parcel delivery can significantly reduce congestion in city centers. This is among the major findings of research by HKUST’s Guodong Lyu and a colleague, focusing on a “smart nation” initiative recently proposed for implementation in Singapore. The researchers developed an innovative analytical method of determining the optimal network ... Read More

When confronted with a long line of people outside a restaurant, do you join the back of the queue or choose to dine elsewhere? Whilst this may seem like a snap judgment, there is more to the decision-making process than meets the eye. In fascinating work, HKUST’s Ying-Ju Chen and colleagues looked at how patience, service quality information, and ... Read More