In March 2021, concerns about excessive workload among junior analysts at Goldman Sachs once again highlighted the issue of long working hours in the finance industry. This followed previous instances, such as the tragic death of intern Moritz Erhard, which drew attention to grueling work conditions in investment banks. In response, many investment banks ... Read More

The under-provision of online reviews is a major challenge faced by review platforms and businesses alike. In response, many businesses have begun to actively solicit reviews from their consumers. But is this approach beneficial? In examining TripAdvisor’s launch of a review collection program, we found that while hotel participation in review solicitation ... Read More

Do experts make biased decisions? In this study, we examine the decision-making of emergency department physicians who must decide whether to admit or discharge patients. We find evidence suggesting that these physicians are subject to biases in their decision-making. Specifically, we discovered that a physician's decision for a given patient can be ... Read More