ZHANG, Xiaojun VENKATESH, Viswanath
Managing Knowledge Management
Knowledge Management Systems (KMSs) have an important role to play in organizations, yet many of these systems fail to achieve their intended outcomes in terms of job performance and job satisfaction. It may be that employees do not know how to use the systems properly: KMSs are usually complex and incorporate a variety of technologies and features, making ... Read More
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LIU, Xuewen
Short-Selling Attacks and Creditor Runs
Short selling was fingered as a direct cause of the collapses of Bear Stearns and Lehman Brothers in 2008 and the European sovereignty debt crisis in 2011. But even though these events resulted in bans on short selling, the evidence linking the two was inconclusive. Now, Xuewen Liu has produced a model that shows these collapses may be the result of not ... Read More
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KE, Bin CHEN, Zhihong YANG, Zhifeng
The Impact of Minority Shareholder Rights on Corporate Decisions: A China Experiment
Corporate ownership tends to be highly concentrated in countries with weak protection for investors and this has two results. On the one hand, the agency conflict between firm executives and controlling shareholders is minimal, but on the other hand, there is potentially more conflict between minority and controlling shareholders. Since the latter and their ... Read More
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WANG, Mo LIU, Songqi LIAO, Hui GONG, Yaping KAMMEYER-MUELLER, John SHI, Junqi
Ruminate on This (and not your angry customer)
For customer service employees, it is an unfortunate fact of life that some days they will encounter verbal abuse, unfair demands, disrespectful behaviour and other mistreatment by customers. What’s more, the impacts can linger. Previous research has shown that the short- and long-term well-being of some service employees may be affected by mistreatment ... Read More
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HUANG, Xun Irene DONG, Ping MUKHOPADHYAY, Anirban
How Pride Influences the Desire for Uniqueness
Pia is a young, hotshot, product manager with an MBA from a top school; she’s just delivered a presentation at her company’s board meeting, during which the CEO praised her lavishly. She heads to a fancy restaurant to celebrate, where she needs to decide between the bar’s signature best-selling cocktail or the limited-edition microbrew. Which will she choose ... Read More
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HU, Paul J.H. CHAN, Frank K Y THONG, James Y L VENKATESH, Viswanath
Making E-Government Work
From the latest policy information to downloadable car license renewal forms to filing taxes – an increasing array of government services is now available online. There are benefits all round: citizens find accessing government services easy and convenient, while governments can save costs as well as deploy a new channel to engage citizens. It is not all ... Read More
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Mario Daniele Amore Cédric Schneider ZALDOKAS , Alminas
Credit Supply and Corporate Innovation
Financial Innovation
Regulation
Risk Management
Innovation
Can developments in the banking industry affect technological progress? Researchers have been generally sceptical that innovative firms, especially listed ones, could benefit from banking credit to finance their innovative activities. But a study argues for a re-think of that assumption. Alminas Zaldokas of HKUST and his co-authors Mario Daniele Amore and ... Read More
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KARNANI, Aneel MCFERRAN, Brent MUKHOPADHYAY, Anirban
‘Leanwashing’ – and its Role in the Obesity Crisis
What makes you fat? Ask the ordinary man or woman in the street and many will respond, “eating too much,” but significant numbers will cite “lack of exercise.” Medical research, however, has established that the main determinant of the obesity crisis is overeating. So why does the popular misconception of lack of exercise persist – and why does it matter? ... Read More
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YAN, Dengfeng MUTHUKRISHNAN, A V
Lottery Prizes and the Adage that 'Less is More'
The candy maker M&Ms offers a lucky draw with a chance to win the grand prize of a new car or one of thousands of coupons for a free pack of candy. Wellcome supermarket in Hong Kong offers scratch-and-win cards with a large cash prize to the winner and numerous discount coupons and other rewards as consolation prizes. How do customers view such offerings ... Read More
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WU, Zhiming WU, Xin FARH, Larry Jiing-Lih CHEN, Gilad CAMPBELL-BUSH, Elizabeth M
Factors That Can Make Teams More Innovative
Innovation has become an essential survival feature in today’s world, where new technologies and evolving markets mean companies have to be creative and open to new ideas to stay competitive. Much research has been written on the factors that underpin individual innovation and team innovation. But how do they interact? And what can managers do to maximise ... Read More
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