For business-to-business (B2B) service providers, securing loyal customers—a critical asset for any firm—remains challenging. This is especially true for B2B logistics, a major sector of the U.S. economy, which has experienced major stress amid de-globalization, COVID-19, and the move to online marketplaces. In a timely study responding to the affordances of ... 阅读更多

We develop a patent analysis approach to discover types of IT innovations and examine their technological and economic impacts. Our empirical investigation is based on 73,120 patents in the medical devices industry filed between 1996 and 2005. Rather than relying on pre-established classifications of IT innovations, we apply textual analysis to patent ... 阅读更多