How can experts effectively manage empowered lay clients? How should experts respond when online markets give clients a megaphone? Ignoring feedback can backfire in disintermediated, review-driven markets; over-accommodating can hollow out expertise. Studying 67 porcelain artists in Jingdezhen, China, after market reforms, we identify a third path: decompose ... Read More

Too Good to Go (TGTG) is a food waste app that aims to connect consumers to stores and restaurants with surplus food that would otherwise be sent to landfills. Launched in Denmark in 2015, TGTG has expanded to 19 countries, amassing over 100 million users worldwide. A key ingenuity of TGTG is that it allows stores to sell ``surprise bags" composed of ... Read More