Operations management (OM) research is increasingly drawing from a toolbox of econometric methods to test treatment effects. Offering guidance for future studies, HKUST’s Yanzhen Chen and Yatang Lin, together with colleagues, have surveyed the validity of such tools for establishing causality. Their recent review provides a much-needed summary for those ... Read More

Policymakers are deeply concerned about the impact of hiring workers from different locations on firm profitability and the substitution or complementarity of domestic and foreign workers. But assuming that these workers are interchangeable is a myth that may not lead to productive directives and policies for everyone involved. Despite the critical nature of ... Read More

As social media become more pervasive, forming an ever larger part of our everyday lives, it is only natural that they should begin to impact our careers. In the first study of its kind, HKUST’s Yanzhen Chen and colleagues set out to discover whether creating a personal “brand” on social media can improve executives’ performance in the job market. “We ... Read More

The rise of social media platforms, such as Twitter, in the past decade, has turned personal branding (PB) into a powerful technology within the reach of almost everyone. However, whether PB on social media can improve a candidate’s standing among other equally qualified candidates remains unclear. Using personal branding, individuals strategically present ... Read More

Our paper studies whether language patterns elicited by a different level of stimulus during earnings conference calls are informative about firms' earnings. Executives endure various levels of pressure when presenting a scripted managerial discussion and spontaneous answering to analysts' scrutinized questions. Such stimulus induces evasive answers ... Read More

We humans are good at detecting meaning from the nuances of voices, and we are often proud that we can infer information implicitly conveyed, and sometimes inadvertently revealed, by a speaker. Being able to discern subtleties in voices, and thus infer the underlying intentions of the speaker, is such a unique human skill that we generally consider it an ... Read More

The emerging phenomenon of personal branding on social media has important implications for job seekers, employers and social media platforms. In this talk, Prof Yanzhen CHEN will explore how online personal branding affects executive employment and compensation negotiation, with evidence from S&P 500 executives personal branding on Twitter and their career ... Read More