operations management

Incorrect Biases Shape Queue-Joining Decisions
HE, Qiao-Chu | 陈滢儒 | RIGHTER, Rhonda

When confronted with a long line of people outside a restaurant, do you join the back of the queue or choose t ...

Spearheading Sustainability in Business Operations
LEE, Hau L. | 张洪涛

Sustainability is one of the most pressing concerns of our time. The vision of a sustainable world—capab ...

CEO Turnover in Banks: Policy and Economic Impact
SARKAR, Arkodipta | SUBRAMANIAN, Krishnamurthy | TANTRI, Prasanna

Appointing a new chief executive officer (CEO) is a momentous event for any firm, usually heralding a shift in ...

The Capacity to Care: Step-down or Intensive Units?
CHAN, Carri W. | GREEN, Linda V. | LEKWIJIT, Suparerk | 卢立建 | ESCOBAR, Gabriel

Step-down care units (SDUs) are a cost-effective way to treat patients referred from intensive care units (ICU ...

Politicians, Political Ideology, and Firms in China
王丹青 | DU, Fei | MARQUIS, Christopher

Firms’ survival often depends on their political participation, such as campaign donations and lobbying ...

Strategic Distribution Channels
LU, Tao | 陈滢儒 | TOMLIN, Brian | WANG, Yimin

A wide variety of industries have production lines that produce multiple outputs at the same time. In some cas ...