More about HKUST
operations management

Incorrect Biases Shape Queue-Joining Decisions
When confronted with a long line of people outside a restaurant, do you join the back of the queue or choose t ...

Spearheading Sustainability in Business Operations
Sustainability is one of the most pressing concerns of our time. The vision of a sustainable world—capab ...

CEO Turnover in Banks: Policy and Economic Impact
Appointing a new chief executive officer (CEO) is a momentous event for any firm, usually heralding a shift in ...

The Capacity to Care: Step-down or Intensive Units?
Step-down care units (SDUs) are a cost-effective way to treat patients referred from intensive care units (ICU ...

Politicians, Political Ideology, and Firms in China
Firms’ survival often depends on their political participation, such as campaign donations and lobbying ...

Strategic Distribution Channels
A wide variety of industries have production lines that produce multiple outputs at the same time. In some cas ...