HKUST Business School Magazine

Strengthening Cybersecurity On the agenda are several other initiatives that are continuously being developed. These include bolstering cybersecurity, where the DPO conducts proactive security spot checks on public-facing government systems and orchestrates large-scale attack and defense drills to identify vulnerabilities and enhance incident response. Through these efforts, the DPO is fortifying the defenses of critical public services against evolving digital threats. “We appoint reputable cyber security experts and also engage academia to simulate real-life attack situations,” Wong explained. “We have both red teams and blue teams to gain valuable experience and knowledge that enhance detection skills and incident handling.” Meanwhile, the DPO’s open data initiatives are fueling a new era of data-driven innovation. “We don’t charge companies or individuals for its use and preparation. People can just use it,” Wong explained. “Ultimately, as economic activity increases, the Government benefits from taxes, and the overall positive impact on the economy.” Bridging the Digital Divide This people-centric approach extends to the DPO’s efforts to bridge the digital divide. While Hong Kong’s digital transformation holds immense promise, the DPO is keenly aware of the need to ensure that no one is left behind. “We understand that not all residents may be tech-savvy, in particular the elderly,” Wong said. “Since digitization is no longer an option, we need to ensure that the elderly can access these digital services.” To that end, the DPO has rolled out a comprehensive inclusion program, allocating $100 million over three years to provide targeted support. “We are partnering with our district communities to implement digital inclusion programs for the elderly,” Wong cited as one example. “The programs offer district-based training and help desks to assist those who need to acquire basic digital skills.” This multi-pronged approach includes hands-on training sessions as well as easily accessible community-based support. Additionally, the DPO’s commitment to digital inclusivity extends beyond the elderly. “We have had accessibility programs for many years to ensure all government websites and mobile apps are accessible to different communities, such as the visually impaired,” Wong added. By proactively addressing the digital divide, the DPO is ensuring that Hong Kong’s smart city transformation truly benefits all residents, regardless of their technological proficiency. As Wong stated: “It’s about providing people with choices, not just digital services. We still offer counter services, but they will focus more on those communities in need to provide more intensive support.” About the Digital Policy Office The Digital Policy Office of the Hong Kong Special Administrative Region Government formulates data-driven, user-centric and outcome-based policies and supports measures to lead government bureaux and departments in accelerating the development of digital government to enhance efficiency and quality of government services to bring benefits to citizens and businesses. Biz@HKUST 6 Cover