HKUST Business School Magazine

Looking ahead, Obradović identified several frontier technologies that will shape the future of the financial services industry. They include artificial intelligence (AI), digital assets and currencies, and quantum computing. Adopting each of these will inevitably raise issues relating to risk, data privacy, systems security, and ethical considerations. In navigating these new environments, it will be necessary to ensure all initiatives comply with international agreements and local laws and regulations to protect client data. “Transparency for customers is absolutely essential, as is ensuring personal data is accessed and used appropriately,” Obradović said. With so much digital transformation happening at what seems like lightning speed, his general advice is that companies should continuously upskill their workforces by investing in training to ensure that employees have the know-how to implement and work with new technologies. This also helps to get everyone on board with all the changes. “Introducing any disruptive and transformative technology has to be a gradual process as it is integrated into the everyday business,” Obradovic said. “There will be a number of challenges, but that is the nature of change.” Introducing any disruptive and transformative technology has to be a gradual process as it is integrated into the everyday business. Bojan Obradović Chief Digital Officer Hong Kong at HSBC HSBC in Hong Kong Established in 1865 to finance the growing trade between Asia and Europe, HSBC is today the biggest bank in Hong Kong. HSBC is known in Chinese as “Wayfoong”, which means “focus of wealth” or “abundance of remittances”. Biz@HKUST 19