Adoption of Virtual Banks and Insurers

Adoption of Virtual Banks and Insurers 67 Survey Findings Key challenges facing virtual banks and insurers To understand the challenges facing virtual banks and insurers, we asked respondents to use one word or phrase to describe the key challenge facing these virtual entries. With both English and Chinese inputs accepted, their responses are summarized in the word clouds shown in Exhibit 36. The most selected words were “security,” “trust,” “safety,” and “competition." Exhibit 36 Key challenges facing virtual banks and insurers