Adoption of Virtual Banks and Insurers

Contents 1. Preface P. 7 2. Executive Summary P. 9 3. Overview of Virtual Banks and Insurers P. 15 4. Survey Methodology P. 23 5. Survey Findings 5.1 Brand Awareness of Virtual Banks and Insurers P. 27 5.2 Knowledge and Adoption of Virtual P. 31 Banks and Insurers 5.3 Intention to Adopt Virtual Banking and P. 39 Insurance Services 5.4 Comparison between Traditional and Virtual P. 43 Banks and Insurers 5.5 Trust and Security Concerns P. 53 5.6 Society-wide Infrastructure for Identity P. 61 Authentication 5.7 Challenges Facing Virtual Banks and Insurers P. 65 5.8 Success Factors of Virtual Banks and Insurers P. 69 6. Looking Ahead P. 75 Acknowledgments P. 79