The Fintech Talent Development,Competency, and Manpower Study

The Fintech Talent Development, Competency, and Manpower Study 76 The 13 Core Competencies for Fintech Professionals 12. Co-Creation Co-creation is about tapping into the creativity and capability of diverse stakeholders to jointly develop customer-centric and innovative solutions. They keep stakeholders engaged and see ideas through to launch or implementation. Co-creation encompasses actively involving stakeholders, internally and externally (e.g. customers, professionals, innovators, early adopters, service providers, critics), to ideate, solve problems, improve performance, or design a new product, solution, or business. It is about creating an open and engaging environment for stakeholders to participate, exchange ideas, and build on each other’s work. This requires teams to be receptive to new communication methods and tools and accepting co-ownership of successes and failures. 13. Digital Savviness Individuals who are digital savvy stay up-to-date on current and emerging digital technologies. They identify opportunities to apply technologies in a safe, responsible, and effective way to enhance customer experience, process efficiency, and operational effectiveness to deliver business results. Digital savvy entails being comfortable working with digital technologies and operating in a virtual environment. This also involves keeping abreast of technological developments, recognizing the benefits of digital technology, and being willing to adapt as new technologies and opportunities emerge. It is critical for individuals who possess digital savviness to ensure technology is used to enhance the user experience and does not create barriers to meaningful human connections. They are able to strike a good balance between technology and human interactions .