The Fintech Talent Development,Competency, and Manpower Study

The Fintech Talent Development, Competency, and Manpower Study 34 Ten Observations About Fintech in Hong Kong In addition to trust, the industry puts a strong emphasis on customer value. Industry players aspire to drive lasting customer adoption by providing fintech offerings that are relevant, meaningful and usable to customers. Enhancing customer and user experience is an integral strategy to many, as more than half of the surveyed organizations stated it as one of their top business priorities. 57% of surveyed organizations identified "enhance customer/user experience" as one of their top strategic priorities. 57% Exhibit 11 Enhance customer experience as one of the top strategic priorities