operations management

Incorrect Biases Shape Queue-Joining Decisions
HE, Qiao-Chu | CHEN, Ying-Ju | RIGHTER, Rhonda

When confronted with a long line of people outside a restaurant, do you join the back of the queue or choose to dine elsewhere? Whilst this may seem like a snap judgment, there is more to the decision-making process than meets the ...

Spearheading Sustainability in Business Operations
LEE, Hau L. | ZHANG, Hongtao

Sustainability is one of the most pressing concerns of our time. The vision of a sustainable world—capable of meeting the needs of both current and future generations—is gaining ever more traction with governments and ...

CEO Turnover in Banks: Policy and Economic Impact
SARKAR, Arkodipta | SUBRAMANIAN, Krishnamurthy | TANTRI, Prasanna

Appointing a new chief executive officer (CEO) is a momentous event for any firm, usually heralding a shift in corporate policy. In the financial sector, however, the consequences of CEO turnover may extend far beyond firm or even ...

The Capacity to Care: Step-down or Intensive Units?
CHAN, Carri W. | GREEN, Linda V. | LEKWIJIT, Suparerk | LU, Lijian | ESCOBAR, Gabriel

Step-down care units (SDUs) are a cost-effective way to treat patients referred from intensive care units (ICUs), but they could be failing patients admitted from emergency departments (EDs). In an important new study, HKUST&rsquo ...

Politicians, Political Ideology, and Firms in China
WANG, Danqing | DU, Fei | MARQUIS, Christopher

Firms’ survival often depends on their political participation, such as campaign donations and lobbying efforts. This is especially true in emerging markets, where the government has tight control of the economy and society. ...

Strategic Distribution Channels
LU, Tao | CHEN, Ying-Ju | TOMLIN, Brian | WANG, Yimin

A wide variety of industries have production lines that produce multiple outputs at the same time. In some cases, these outputs serve different purposes, such as chemical processes, oil refining, and so on. Production outputs can ...