retailing

The Bright Side of Encroachment
GUAN, Xu | LIU, Baoshan | CHEN, Ying-Ju | WANG, Hongwei

With the rise of e-commerce, suppliers can now reach consumers directly through channels such as online platforms. On the surface, it might seem that this “encroachment” can only be detrimental to the traditional retai ...

Seeking Advice from Technology

An algorithm can be simply defined as a set of instructions for solving a problem or accomplishing a task. Within many business domains, algorithms are rapidly taking over the decision-making abilities of humans. However, full aut ...

Cash Back
HA, Albert | SHANG, Weixin | WANG, Yunjie

Rebate, or money that is returned to the consumer after they have paid for goods or services, is a popular form of sales promotion, with studies showing that 50% of retailers and 48% of manufacturers use rebates as part of their c ...

Out of Stock?
FENG, Youyi | XU, Jianjun | ZHENG, Shaohui

Downward substitution is common in many industries and occurs in supply chain management when a firm used a higher value item to satisfy the demand of a lower value item that is out of stock. This type of substitution is driven by ...

To Share or Not to Share?
GUAN, Xu | HUANG, Song | CHEN, Ying-Ju

Selling directly to customers represents an opportunity for suppliers, but it can threaten retailers’ profits. This is known as supplier encroachment, and it occurs across a range of industries. In an innovative study, HKUST ...

Market Strategies: Manufacturers, Retailers, and Consumers
GUAN, Xu | CHEN, Ying-Ju

Supply chains are an integral part of business and form the network between a company and its suppliers to produce and distribute products to consumers. A supply chain also often contains various forms of information asymmetry (wh ...

A New Market Equilibrium: The Role of Information Technologies in Retail Industry

Although online retailing has grown substantially over the past decade, it still accounts for a small portion of total global retailing. To further penetrate into the markets dominated by brick and mortar stores, online retailers ...