For fledgling ventures, part of the growth process is to develop key systems, both external (such as marketing and sales) and internal (such as accounting and human resources). To date, most researchers have assumed that these sys ...

Online product review platforms have become popular places for consumers to share their opinions on and experiences of the products and services they buy. In online marketplaces, the quality of a new product or service is initiall ...

Advertising is central to e-commerce. In a world of choice, ads drive consumption by informing consumers about available products. New insights into the influence of online advertising on e-shopping behavior come from a study led ...

Data-driven technology has the potential to not only predict how people will behave but also to predict what actions might encourage desirable behaviors. For example, the music app Spotify uses this technology to encourage its use ...

Employee creativity is vital for organizational success, so sustaining it during a crisis—such as the recent COVID-19 pandemic—is essential. In a study with important implications for how organizations should react to ...

Policymakers are deeply concerned about the impact of hiring workers from different locations on firm profitability and the substitution or complementarity of domestic and foreign workers. But assuming that these workers are inter ...

Why do many firms fail to enhance diversity of their board of directors? HKUST’s Yonghoon G. Lee and colleagues argue that a powerful impediment is because firms need to respond their underperformance. Specifically, they fin ...

Recent decades have seen extraordinary growth in cross-border debt financing as financial systems become more globally integrated and companies take advantage of foreign markets to share risk, increase liquidity, and obtain cheape ...

Research by the HKUST’s Charles Hsu shows that disclosures of non-GAAP earnings numbers are associated with a greater risk of stock price crashes. Working with international collaborators, Hsu found that non-GAAP disclosures ...

In the early days of online retailing, many online retail platforms operated as “reselling channels”—purchasing goods from manufacturers and reselling them to consumers. Over time, some platforms (notably Amazon ...